We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return it within 30 days of purchase for a full refund.
Simply contact our customer service team to initiate the return process. We want you to feel confident and satisfied with your purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Before sending back your product, please follow these steps to ensure a smooth return or exchange process.
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1. Contact our customer service team at jenny@frostedkale.com to initiate the return. In your email, provide the following information:
- - Your order number.
- - The name and quantity of the item(s) you wish to return.
- - A clear picture of the whole package.
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2. Once your return request is approved, we will provide you with detailed instructions on where and how to send the package.
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3. After we receive your returned package, we will process your refund within 7 days. The refund will be issued using the same payment method you used for your original order.
There are some situations where we can't accept returns:
- It's been more than 30 days since you got the product.